Frequently Asked Questions - Gift Cards

WHY SHOULD I REGISTER MY GIFT CARD?

When you register online, you'll protect your card’s value if ever lost or stolen. Plus, you'll enjoy Karma Club program benefits including an instant $5 bonus and free food for your birthday and more!

HOW DO I PURCHASE A GIFT CARD?

Visit your neighborhood Doc Chey’s, Osteria or Stella. Gift Cards are currently not available for online purchase. Not available at Doc Chey’s Asheville.

WHAT SHOULD I DO IF I LOSE MY GIFT CARD?

Email us at karma@homegrownrestaurants.com. We will immediately cancel your lost or stolen card and issue you a new card at no charge.

WHERE CAN I USE MY GIFT CARD?

You can redeem your gift card at any Doc Chey’s location (excluding Asheville), Osteria 832 Pasta & Pizza, and Stella Neighborhood Trattoria.

HOW DO I CHECK MY BALANCE?

Click here.

HOW LONG IS MY GIFT CARD GOOD FOR?

Forever!

CAN I ADD VALUE TO MY GIFT CARD?

Absolutely. Just visit one of our restaurant locations.

WILL YOU PROTECT MY PRIVACY?

Yes. HomeGrown does not sell or share your information. You may opt out at any time.

WHAT IS AN AUTHORIZATION CODE?

An authorization code (or REG CODE) is a 6-digit number on the back of your gift card or Karma Card. If your card does NOT have an authorization code, your code is 111111. You are required to enter your card’s authorization code when registering your card online.

WHY DOES MY CARD NOT SWIPE?

There are several causes of this. The magnetic stripe on your card could be scratched or harmed, which does not allow our in-store terminal to read it. The card could have been demagnetized, which happens when a card comes near a powerful magnetic source. Or, your card may be old and worn out. Have no worries – we’re always happy to transfer your old card info and balance to a shiny, new card. Just email us at karma@homegrownrestaurants.com.